NEW YORK, August 30, 2021 — CRM magazine has announced the winners of its 20^th annual CRM Industry Awards in its September 2021 issue. The CRM Industry Awards honor the leading providers of customer service, marketing, and sales technologies and services across 10 categories. Additionally, CRM magazine named six exceptionally innovative companies as Conversation Starters.

CRM Industry Leader Awards

The editors of CRM determined the recipients of the CRM Industry Awards with input from industry analysts and consultants. CRM magazine asked its extensive panel of analysts/consultants two basic questions: If a client asked for your top five recommendations in a particular category, which vendors would you suggest and why? Based on those answers, recipients of the 2021 CRM Industry Awards are listed below in their respective categories:

• Enterprise CRM Suite: Microsoft, Oracle, SAP, Salesforce, SugarCRM;
• Midmarket/SMB CRM Suite: Freshworks, HubSpot, Salesforce, SugarCRM, Zoho CRM;
• Contact Center Infrastructure: Avaya, Genesys, NICE CXone, Twilio, Zoom Video Communications (Five9);
• Contact Center Analytics: CallMiner, Gridspace, NICE, Qualtrics, Verint Systems;
• Workforce Optimization: Alvaria, Calabrio, Genesys, NICE, Verint Systems;
• Contact Center Outsourcing: Alorica, Concentrix, Sitel Group, TTEC, Teleperformance;
• Business Intelligence/Analytics: Looker (Google), Microsoft, Qlik, SAS, Salesforce (Tableau);
• Customer Data Platforms: Adobe, Microsoft, Oracle, Salesforce, Twilio Segment;
• Marketing Automation: Adobe, HubSpot, Oracle, Salesforce, SugarCRM;
• Salesforce Automation: Microsoft, Oracle, Salesforce, SAP, SugarCRM.

“In a nutshell, our goal with the CRM Industry Awards over the past 20 years has always been to provide the five leading solutions, as determined by our pool of industry analysts and consultants, that should be on your radar if you are considering an initial purchase or technology upgrade in any of the 10 product categories covered. You’ll still need to do your due diligence before selecting the vendor and solution that is right for your company, but we hope to at least give you a few suggestions to get you started on your way,” CRM Editor Leonard Klie said.

CRM magazine also named six companies as Conversation Starters for 2021. They were Amazon Web Services (AWS), Facebook, Qualtrics, Uniphore, Zendesk, and Zoom Video Communications.

About CRM Magazine

CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, and customer service strategies and technologies. The magazine also produces the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit  www.destinationCRM.com. The magazine and the destinationCRM.com website are properties of CRM Media, a division of Information Today, Inc.

NEW YORK, September 1, 2020 — CRM magazine awarded its CRM Industry Leader Awards in its September 2020 issue. The CRM Industry Leader Awards honor the leading providers of contact center, marketing, and sales technologies and services across 10 categories. Additionally, CRM magazine named seven exceptionally innovative companies as Rising Stars.

CRM Industry Leader Awards

The editors of CRM determined the recipients of the CRM Industry Leader Awards with input from industry analysts and consultants. CRM magazine asked its extensive panel of analysts/consultants two basic questions: If a client asked for your top five recommendations in a particular category, which vendors would you suggest and why? Based on those answers, recipients of the 2020 CRM Industry Leader Awards are listed below in their respective categories:

• Enterprise CRM Suite: Microsoft, Oracle, SAP, Salesforce, SugarCRM;
• Midmarket/SMB CRM Suite: Creatio, HubSpot, Microsoft, Salesforce, Zoho CRM;
• Contact Center Infrastructure: Cisco, Five9, Genesys, NICE inContact, Twilio;
• Contact Center Analytics: CallMiner, Clarabridge, NICE, Sestek, Verint Systems;
• Workforce Optimization: Aspect, Calabrio, NICE, OnviSource, Verint Systems;
• Contact Center Outsourcing: Alorica, Concentrix, Sitel Group, TTEC Holdings, Teleperformance;
• Business Intelligence/Analytics: Looker (Google), Microsoft, Qlik, SAS, Tableau Software (Salesforce);
• Customer Data Platforms: Adobe, Microsoft, Oracle, Salesforce, Segment;
• Marketing Automation: Adobe, HubSpot, Microsoft, Oracle, Salesforce;
• Salesforce Automation: Freshsales (Freshworks), HubSpot, Microsoft, Oracle, Salesforce.

“In this, our 19th annual awards issue, many of the same companies that have led the industry for years appear in these new lists. After all, industry leaders don’t change dramatically from one year to the next. True industry leaders have staying power, amplified by a long and storied history of innovation, a solid value proposition, and the tools to take customers where they want to go,” said Leonard Klie, editor of CRM magazine.  “We congratulate all of the companies mentioned in the awards features this year.”

CRM magazine also named seven companies as Rising Stars for 2020. They were Kustomer, LivePerson, SalesLoft, Sprinklr, Terminus Software, Voximplant, and Zoom Video Communications.

About CRM Magazine

CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, and customer service strategies and technologies. The magazine also produces the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit  www.destinationCRM.com. The magazine and the destinationCRM.com website are properties of CRM Media, a division of Information Today, Inc.

CRM magazine recognizes the top providers of customer relationship management technology for customer service, marketing, and sales.

NEW YORK, July 24, 2020–CRM magazine has compiled its 2020 list of the “Top 100” vendors of customer relationship management technology for customer service, marketing, and sales. The list appears in CRM’s July/August 2020 issue.

Along with the vendor list, CRM’s editors also identified the top trends in customer service, marketing, and sales. Not surprisingly, COVID-19 and the need for automation that it spawned in response to government-mandate shutdown, were top-of-mind across the industry.

“Things were churning along, and then the coronavirus hit. The business disruptions caused by the disease and the government response to it have generated renewed interest in and underscored the crucial role of CRM technology,” observed Leonard Klie, editor of CRM magazine. “Almost overnight, CRM technology became the sole way for companies to continue supporting employees now forced to work remotely, maintaining contact with customers and prospects who could no longer shop in stores, and handling a sharp spike in contact center volume.”

Below is the list of companies making this year’s “CRM Top 100” list and the market segments in which they compete:

3CLogic
Customer Service

6Sense
Marketing

8×8
Customer Service

Act-On Software
Marketing

Adobe
Customer Service, Marketing

Amazon Web Services
Customer Service

Arise Virtual Solutions
Customer Service

Ask Nicely
Customer Service

Aspect Software
Customer Service

Avaya
Customer Service

Aviso

Marketing, Sales

Bigtincan
Marketing, Sales

Bright Pattern
Customer Service

Calabrio
Customer Service

CallMiner
Customer Service

Cisco Systems
Customer Service 

Clarabridge
Customer Service

ClearSlide
Sales

Cogito
Marketing

Concentrix
Customer Service

Confirmit
Customer Service, Marketing

Conga
Sales

Connectwise
Customer Service, Marketing, Sales

Conversica
Customer Service, Marketing, Sales

Conversocial
Customer Service

 Copper
Marketing, Sales

 Coveo
Customer Service, Marketing

Creatio
Customer Service, Marketing, Sales

 Creative Virtual USA
Customer Service

 Cyara Solutions
Customer Service

 Demandbase
Marketing

 DialogTech 
Marketing

Directly
Customer Service

 eGain
Customer Service

 Experian Data Quality
Marketing

 Five9
Customer Service

 Freshworks
Customer Service, Marketing, Sales

 Genesys
Customer Service

 Gladly
Customer Service

 Glance Networks
Customer Service

 Google
Marketing, Sales

 Gridspace
Customer Service

Helpshift
Customer Service

 HubSpot
Marketing

Inference Solutions
Customer Service, Sales

 Infor Global Solutions
Marketing

 Informatica
Marketing, Sales

 InMoment
Customer Service

 Interactions
Customer Service

 Intouch Insight
Customer Service, Marketing

Jacada
Customer Service

Kitewheel
Customer Service

Kustomer
Customer Service

LeanData
Marketing

Linked In
Marketing, Sales

LiveRamp
Marketing, Sales

LogMeIn
Customer Service

Medallia
Customer Service

Melissa
Marketing, Sales

Microsoft 
Customer Service, Marketing, Sales

Mitel Networks
Customer Service

Neustar
Customer Service, Marketing

NICE inContact
Customer Service

NICE 
Customer Service

Nuance Communications
Customer Service

Openprise
Marketing, Sales

Oracle
Customer Service, Marketing, Sales

Outreach
Sales

Pegasystems
Customer Service, Marketing

Precisely (Syncsort)
Marketing, Sales

 Qlik
Marketing

 Radial
Customer Service

Really Simple Systems
Customer Service, Marketing, Sales

 RedPoint Global
Customer Service, Marketing

 RingCentral
Customer Service

Salesforce
Customer Service, Marketing, Sales

 SAP 
Customer Service, Marketing, Sales

 ServiceNow
Customer Service

 SmartAction
Customer Service

 Soffront Software
Customer Service, Marketing, Sales

 SugarCRM
Customer Service, Marketing, Sales

 Talkdesk
Customer Service

TeamSupport
Customer Service

Telenotes
Marketing, Sales

Teleperformance
Customer Service

Thunderhead.com
Marketing, Sales

 TTEC
Customer Service

 Twilio
Customer Service

 UJET
Customer Service

 United States Advanced Network (USAN)
Customer Service

 Validity
Marketing

 Vanilla Forums
Customer Service, Marketing

 Verint Systems
Customer Service

 VHT
Customer Service

 Xactly
Sales

 XANT (InsideSales)
Sales

Zappix
Customer Service

 Zendesk
Customer Service

 Zoho
Customer Service, Marketing, Sales

 ZoomInfo
Marketing, Sales

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“Vendors on the “CRM Top 100” list lead the industry when it comes to helping companies better interact with customers and prospects throughout the entire customer lifecycle,” Klie said. “Companies can’t go wrong by looking at any of these vendors for their customer service, marketing, or sales needs.”

About CRM Magazine

CRM magazine is the leading publication of the customer relationship management industry, covering customer service, marketing, and sales strategies. The magazine also produces the annual CRM Evolution and SmartCustomerService conferences. For more information about the magazine, its editorial calendar, or CRM in general, please visit  http://www.destinationcrm.com. CRM magazine and the destinationCRM.com website are properties of CRM Media, a division of Information Today, Inc.

DBTA Announces The Trend-Setting Products in Data Management and Analysis for 2020

Database Trends and Applications magazine announced its seventh annual list of trend-setting products in data management and analysis. The list, “DBTA Trend-Setting Products for 2020,” recognizes products in the marketplace that are both innovative and effective in helping customers address evolving challenges and opportunities. In all, 100 products are highlighted in the special December edition of Database Trends and Applications magazine and on the DBTA website, http://www.dbta.com.

“The world of data management and analytics continues to evolve rapidly with new technologies and strategies,” remarked Thomas Hogan, Group Publisher of Database Trends and Applications. “Cutting through the hype and identifying products that deliver results in the real world is more important than ever. This list highlights products that are truly transformative in bringing greater agility, efficiency and innovation to market.”

View this year’s list of trend-setting products here.

About Database Trends and Applications

Database Trends and Applications (DBTA), published by Information Today, Inc., is a bi-monthly magazine, delivering advanced trends analysis and case studies in information management developed by a team with 25 years of market coverage experience. Visit DBTA.com for subscription information. DBTA also delivers groundbreaking research of unparalleled depth and foresight exclusively through its Unisphere Research group.

CRM Magazine Names Its 2019 Market Leaders

CRM magazine awarded its 18th annual CRM Market Awards in its September 2019 issue. The CRM Market Awards honor the leading vendors of sales and marketing technologies across nine categories. Additionally, CRM magazine named three industry individuals as Influential Leaders; six exceptionally innovative companies as Rising Stars; and three customer companies as Market Elites for their CRM technology deployments.

CRM magazine handed out a total of 66 awards for 2019. Of those, 54 were CRM Market Leader awards, which recognizes the leading vendors across nine industry categories. In each category CRM recognizes one Market Winner, denoting the company receiving the highest overall score from our analysts across a number of judging criteria; four Market Leaders; and a “One to Watch.”

“In this, our 18th annual Market Leader Awards issue, many of the same companies that have led the industry for years continued to shine. A significant change this year, though, was the expansion of the market to accommodate many new vendors. With innovation progressing at speeds that were unimaginable only a few years ago, new vendors are cropping up all the time, and their influence is almost immediate,” said Leonard Klie, editor of CRM magazine.

“On our leaderboards this year, we saw plenty of new vendors that have never appeared before. And even among industry stalwarts—companies that make the leaderboard every year without fail—some of those vendors gained spots in new market segments, having tailored their products to move up market, down market, or into new segments altogether,” Klie said further. “We congratulate all of the companies mentioned in the awards featured this year.”

CRM Market Leader Awards
Recipients of the CRM Market Leader Awards were determined through an extensive process that involves evaluations from industry analysts and consultants regarding product functionality, company direction, customer satisfaction, and cost. These ratings are then run through a proprietary scoring algorithm that also takes into consideration recent company news, partnerships, mergers and acquisitions, customer wins, and financial information.

Recipients of the 2019 CRM Market Awards are listed below in their respective categories and online:

Enterprise CRM Suite
Winner: Salesforce.com
Leaders: Bpm’online, Microsoft, Netsuite, Oracle
One to Watch: Pegasystems

Midmarket CRM Suite
Winner: Salesforce.com
Leaders: Bpm’online, Freshworks, Microsoft, Oracle
One to Watch: Zoho

Small-Business CRM Suite
Winner: Salesforce.com
Leaders: Copper, Keap (Infusionsoft), Microsoft, Zoho
One to Watch: SugarCRM

Sales Force Automation
Winner: Microsoft
Leaders: Bpm’online, Oracle, Salesforce.com, Zoho
One to Watch: Freshworks

Sales Performance Management
Winner: Oracle
Leaders: Microsoft, Salesforce.com, SalesLoft, Xactly
One to Watch: IBM

Marketing Automation
Winner: Salesforce.com
Leaders: Adobe, HubSpot, Oracle, Salesfusion (SugarCRM)
One to Watch: Keap (Infusionsoft)

Business Intelligence
Winner: Tableau Software
Leaders: Domo, Oracle, Salesforce.com, SAS
One to Watch: Microsoft

Data Quality
Winner: Informatica
Leaders: Experian, Oracle, SAS, Syncsort (Trillium)
One to Watch: Information Builders

Consultancies
Winner: Capgemini
Leaders: Appirio (Wipro), Ernst & Young, Infosys, Tata Consultancy Services
One to Watch: Merkle

CRM magazine also named three Influential Leaders. They were the following:

• Craig Charlton, CEO of SugarCRM
• Wellford Dillard, CEO of CM Group
• Harbinder Khera co-founder and CEO of Mindmatrix

CRM magazine also named six Rising Stars. They were the following:

• 6sense
• LiveRamp
• Marchex
• Movable Ink
• Validity
• Yext

This year, three customer companies won Market Elite awards for the outstanding results they achieved from their recent CRM technology deployments:

• Georgia Tech sees a spike in fan engagement with SalesLoft.
• JewelryTV improves its online availability with Riversand.
• Spalding scores big gains with Salesforce.com.

About CRM Magazine
CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, and customer service strategies and technologies. The magazine also produces the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit destinationCRM.com. The magazine and the destinationCRM.com website are properties of CRM Media, a division of Information Today, Inc.

For Immediate Release
Contact: Joe Menendez
Information Today, Inc.
(609) 654-6266, ext. 331
jmenendez@infotoday.com

ITI Names New Editor for Library and Book Trade Almanac

December 6, 2017, Medford, New Jersey—Information Today, Inc. (ITI) has announced that John B. Bryans, president of JB Bryans Literary (BryLit) and former editor-in-chief and publisher of ITI’s Book Publishing Division, has been appointed editor of Library and Book Trade Almanac (LBTA), formerly The Bowker Annual. Bryans will report to Owen O’Donnell, Director of the ITI Reference Division.

O’Donnell said, “We are confident that John will maintain the level of excellence that Catherine Barr and Dave Bogart brought to LBTA for more than 20 years as co-editors. While the title will retain the information and statistics that have made the book an essential resource for librarians in their work, John is looking forward to introducing new voices, themes, and innovations.”

LBTA is the leading annual publication providing reports, calendars, statistics, and research at the junction of the library and book publishing industries. For more information or to participate in the 2018 63rd edition, contact the editor at jbryans@infotoday.com or (609) 922-0369, or visit the Information Today, Inc. website at www.infotoday.com.

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