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NEW YORK, July 8, 2024 — CRM magazine has compiled its annual list of the “Top 100” vendors of customer relationship management technology for customer service, marketing, and sales. The list appears in CRM’s July/August 2024 issue.

Along with the vendor list, CRM’s editors also identified the top market trends in customer service, marketing, and sales. Not surprisingly, artificial intelligence tops that list.

“Since its earliest days, the goal of CRM technology has always been to help companies better address customer needs. Along the way, radical and highly disruptive technology change has rocked the CRM world. Now in its sixth year, the CRM Top 100 issue puts a spotlight on companies that have brought that change to life,” said Leonard Klie, editor of CRM magazine. “Technology is great, and we encourage you to look at the vendors on our Top 100 list if you are considering adding something to your CRM tech stack. But, keep in mind that technology is only one part of the equation. Processes and people are just as vital.”

Below is the list of companies making this year’s “CRM Top 100:”

  • 8X8
  • ActionIQ
  • Ada
  • Adobe
  • Aircall
  • Airship
  • Alvaria
  • Amazon Web Services
  • Aquant
  • AskNicely
  • Balto Software
  • Boost AI
  • Calabrio
  • CallMiner
  • CallTrackingMetrics
  • Cisco
  • Cogito
  • Cognigy
  • Constant Contact
  • Conversica
  • Coveo
  • Creatio
  • Cresta
  • CSG International
  • Dialpad
  • eGain
  • Emplifi
  • Enghouse
  • Esker
  • Five9
  • Forsta
  • Freshworks
  • Genesys
  • Gladly Software
  • Google
  • Gridspace
  • Gryphon.AI
  • Helpshift
  • Highspot
  • HubSpot
  • IBM
  • Informatica
  • InMoment
  • InsideSales
  • Interactions
  • Intercom
  • Intouch Insight
  • Keap
  • Khoros
  • Kore.ai
  • Leadspace
  • LivePerson
  • Mailchimp (Intuit)
  • Medallia
  • Microsoft
  • Momentive
  • Movate
  • mParticle
  • Nextiva
  • NGDATA
  • NICE
  • Observe.AI
  • OneMagnify
  • Optimizely
  • Optimove
  • Oracle
  • PandaDoc
  • Pegasystems
  • PipelinerCRM
  • Qualtrics
  • Qlik
  • Redpoint Global
  • Replicant
  • RingCentral
  • Salesforce
  • SAP
  • SAS Institute
  • ServiceNow
  • Simon Data
  • Sisense
  • SmartAction
  • Sprinklr
  • Stellar Elements (Amdocs)
  • SugarCRM
  • Talkdesk
  • Tealium
  • TeamSupport
  • TTEC
  • Twilio
  • UJET
  • Uniphore
  • Upland Software
  • USAN
  • Verint
  • Vonage (Ericsson)
  • Xactly
  • Yellow.AI
  • Zendesk
  • Zoho
  • ZoomInfo

“Vendors on the “CRM Top 100” list represent the industry elite when it comes to helping companies better interact with their customers and prospects throughout the entire customer lifecycle, from initial outreach to post-sales support and beyond,” Klie said. “Companies can’t go wrong by looking at these leading vendors for any customer service, marketing, or sales deployment they might be looking to make this year.”

The 2024 Top 100 have been published in the July/August 2024 issue of CRM magazine—available online at https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=164813.

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About CRM Magazine

CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, and sales strategies. For more information about the magazine, its editorial calendar, or CRM in general, please visit  www.destinationCRM.com. The magazine and the destinationCRM.com website are properties of CRM Media, a division of Information Today, Inc.