CRM magazine recognizes the top providers of customer relationship management technology for customer service, marketing, and sales.
NEW YORK, July 24, 2020–CRM magazine has compiled its 2020 list of the “Top 100” vendors of customer relationship management technology for customer service, marketing, and sales. The list appears in CRM’s July/August 2020 issue.
Along with the vendor list, CRM’s editors also identified the top trends in customer service, marketing, and sales. Not surprisingly, COVID-19 and the need for automation that it spawned in response to government-mandate shutdown, were top-of-mind across the industry.
“Things were churning along, and then the coronavirus hit. The business disruptions caused by the disease and the government response to it have generated renewed interest in and underscored the crucial role of CRM technology,” observed Leonard Klie, editor of CRM magazine. “Almost overnight, CRM technology became the sole way for companies to continue supporting employees now forced to work remotely, maintaining contact with customers and prospects who could no longer shop in stores, and handling a sharp spike in contact center volume.”
Below is the list of companies making this year’s “CRM Top 100” list and the market segments in which they compete:
3CLogic
Customer Service
6Sense
Marketing
8×8
Customer Service
Act-On Software
Marketing
Adobe
Customer Service, Marketing
Amazon Web Services
Customer Service
Arise Virtual Solutions
Customer Service
Ask Nicely
Customer Service
Aspect Software
Customer Service
Avaya
Customer Service
Aviso
Marketing, Sales
Bigtincan
Marketing, Sales
Bright Pattern
Customer Service
Calabrio
Customer Service
CallMiner
Customer Service
Cisco Systems
Customer Service
Clarabridge
Customer Service
ClearSlide
Sales
Cogito
Marketing
Concentrix
Customer Service
Confirmit
Customer Service, Marketing
Conga
Sales
Connectwise
Customer Service, Marketing, Sales
Conversica
Customer Service, Marketing, Sales
Conversocial
Customer Service
Copper
Marketing, Sales
Coveo
Customer Service, Marketing
Creatio
Customer Service, Marketing, Sales
Creative Virtual USA
Customer Service
Cyara Solutions
Customer Service
Demandbase
Marketing
DialogTech
Marketing
Directly
Customer Service
eGain
Customer Service
Experian Data Quality
Marketing
Five9
Customer Service
Freshworks
Customer Service, Marketing, Sales
Genesys
Customer Service
Gladly
Customer Service
Glance Networks
Customer Service
Google
Marketing, Sales
Gridspace
Customer Service
Helpshift
Customer Service
HubSpot
Marketing
Inference Solutions
Customer Service, Sales
Infor Global Solutions
Marketing
Informatica
Marketing, Sales
InMoment
Customer Service
Interactions
Customer Service
Intouch Insight
Customer Service, Marketing
Jacada
Customer Service
Kitewheel
Customer Service
Kustomer
Customer Service
LeanData
Marketing
Linked In
Marketing, Sales
LiveRamp
Marketing, Sales
LogMeIn
Customer Service
Medallia
Customer Service
Melissa
Marketing, Sales
Microsoft
Customer Service, Marketing, Sales
Mitel Networks
Customer Service
Neustar
Customer Service, Marketing
NICE inContact
Customer Service
NICE
Customer Service
Nuance Communications
Customer Service
Openprise
Marketing, Sales
Oracle
Customer Service, Marketing, Sales
Outreach
Sales
Pegasystems
Customer Service, Marketing
Precisely (Syncsort)
Marketing, Sales
Qlik
Marketing
Radial
Customer Service
Really Simple Systems
Customer Service, Marketing, Sales
RedPoint Global
Customer Service, Marketing
RingCentral
Customer Service
Salesforce
Customer Service, Marketing, Sales
SAP
Customer Service, Marketing, Sales
ServiceNow
Customer Service
SmartAction
Customer Service
Soffront Software
Customer Service, Marketing, Sales
SugarCRM
Customer Service, Marketing, Sales
Talkdesk
Customer Service
TeamSupport
Customer Service
Telenotes
Marketing, Sales
Teleperformance
Customer Service
Thunderhead.com
Marketing, Sales
TTEC
Customer Service
Twilio
Customer Service
UJET
Customer Service
United States Advanced Network (USAN)
Customer Service
Validity
Marketing
Vanilla Forums
Customer Service, Marketing
Verint Systems
Customer Service
VHT
Customer Service
Xactly
Sales
XANT (InsideSales)
Sales
Zappix
Customer Service
Zendesk
Customer Service
Zoho
Customer Service, Marketing, Sales
ZoomInfo
Marketing, Sales
“Vendors on the “CRM Top 100” list lead the industry when it comes to helping companies better interact with customers and prospects throughout the entire customer lifecycle,” Klie said. “Companies can’t go wrong by looking at any of these vendors for their customer service, marketing, or sales needs.”
CRM magazine is the leading publication of the customer relationship management industry, covering customer service, marketing, and sales strategies. The magazine also produces the annual CRM Evolution and SmartCustomerService conferences. For more information about the magazine, its editorial calendar, or CRM in general, please visit http://www.destinationcrm.com. CRM magazine and the destinationCRM.com website are properties of CRM Media, a division of Information Today, Inc.